Fair, and in plain English.

Every plan begins with a 30-day free trial. We collect a payment method at signup, but nothing is charged during the trial. Cancel any time before the trial ends and no charge is ever made. If the trial ends without a cancellation, the plan you chose bills monthly from that day.

If your first 30 days live book zero patients, your second month is free — the charge that would have started your paid subscription is waived under our results guarantee. That is a free month, not a refund, because no payment is taken for it.

You can cancel anytime, in your portal or by email. Cancellation takes effect at the end of the current billing month: your team keeps working until then, and no further charges are made.

Monthly payments already made are not refunded for partial months. The reason is simple, and it is not fine print for its own sake: from the first day of a paid month, your team is placing real calls on your behalf, and the calling time and payment processing behind them are spent as the outreach runs — they cannot be recovered or returned to us once delivered. The free first month and the second-month guarantee are how we take the risk off your first two months instead.

If a paid month begins and no outreach ever runs — your list was never imported, or a campaign never launched — that month is refunded in full. You should never pay for a month of work that did not happen.

A minutes top-up that has not been used can be refunded in full within 30 days of purchase — email us and we will reverse it. Once top-up minutes are used, that purchase is not refundable.

If we make a billing error — a duplicate charge, a charge after a confirmed cancellation, or a charge for a month covered by the guarantee — we refund it in full, no argument. If a charge was made by mistake on our side, it comes back to the original payment method.

Payments are processed by Paddle, our merchant of record. Refunds are returned through Paddle to your original payment method, typically within 5–10 business days of approval. Nothing in this policy limits any refund right you have under applicable law.

Email hello@plungerai.com with "DewyDesk refund" in the subject, from the email on your account. A human reads it, and we answer within two business days.

Last updated: October 22, 2026.